Duferco Energia had a contract backlog that was growing faster than the team could process it. With BotMasterAI’s Doc-PRO, the problem became a process.
Full backlog recovery in a few weeks
+20K contracts/month
80% automated
20% with human oversight
The Problem
Following a major commercial success, Duferco Energia found itself managing a surge of over 200% in supply contracts awaiting pre-activation processing.
Growth the operational teams weren’t structured to absorb within the required timeframes.
A backlog was forming and set to keep growing: delayed activations, real financial risk, and a customer experience bound to suffer from the wait.
No internal reorganization could have kept up that pace without adding headcount.
The Solution
BotmasterAI deployed Doc-PRO directly into the existing document-checking workflows, without disrupting operations.
The agent first tackled the accumulated backlog, clearing it to zero within a few weeks, then moved on to handling the ongoing volume continuously.
80% of contracts are now processed automatically, while the 20% that require human judgment are flagged and routed correctly.
The operations team stayed at the center of the process, freed from the weight of repetitive work.
I chose a tactical solution to solve my initial problem, and I ended up with a solution that not only made it possible to catch up on the delayed contract activations, but also created value across the entire management chain.
BotmasterAI’s agentic AI was a real support, and since then I’ve opened it up to other business processes.
Massimiliano Cocurullo, Head of Operations
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